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  • Job reference: RMS0138214

Installed Base Developer (Service Co-ordinator)

  • Sector: Power & Energy
  • Location: Aberdeen
  • Job type: Permanent
  • Date posted: 22/04/2014
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
To improve the client's Service knowledge of our installed base and develop initiatives to increase Service Sales from our installed base. Main duties and responsibilities will be as follows:

• Assist users to effectively deploy and use installed base knowledge
• Report to the installed base manager for the purpose implementing the installed base management strategy in support of the group’s growth aspiration for service
• Assist users on the installed base analyser tool as and when needed
• Support local sales teams with major sales pursuits
• Establishing the current status of installed base records and entry into ServIS
• Ensuring all stakeholders are engaged in the provision of the installed base data
• Timely submission of reports and updates
• Assist in the development of the installed base capture and maintenance strategy, working with manufacturing units and service teams
• Work with LBU’s targeting specific customers for installed base audits and providing feedback reports on installations
• Provide support in marketing activity with high propensity to spend clients with regards to installed base and lifecycle status

Essential Skills / Qualifications:
• Previous experience in working in a management / team leader role in a service environment

Desirable Skills / Qualifications:
• Relevant project / business management qualification
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