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  • Job reference: RMS0114910

IT Analyst

  • Sector: Engineering
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 04/09/2012
  • Time left:
    d h m s
    (11/09/12)
This vacancy has now expired.
The Company:
Our Client uses its pioneering spirit to responsibly deliver energy to the world. This purpose transcends all of the clients operations. The Company conducts its business to return maximum value to shareholders while utilizing a wealth of knowledge and resources from its employees and acting responsibly in all communities in which it operates. With more than 30,000 employees, our Client works worldwide to consistently deliver top performance, value and to maintain the company’s global market

The Role:
Onsite IT Infrastructure team is responsible for delivering a wide range of IT services and support directly to business customers at several sites.
Onsite IT Infrastructure team is one of several technical teams (UNIX, Wintel and Networks Services) which collectively form Global Operations Services EMEA.
The work scope includes PC, printer and applications support, as well as support services for collaboration facilities such as video conferencing and meeting room support. Also out of hours support for the site. The Onsite IT Infrastructure Analyst will be expected to participate in the Onsite on-call rota.
Responds to tickets entered in Remedy by the Service Desk team within set SLAs.
Carry out installation, movement and recovery of PC and related hardware and software.
Undertake project work as required.
Identify and communicate new and upcoming work requests.
Fulfil all duties of the site on-call rota, including but not restricted to, being available for out-ofhours on call work on a periodic basis.
If requested, travel to other Company onshore sites, offshore installations and drilling rigs to perform support and installation duties.
Demonstrate good discipline for creating and managing documentation in our file system, SharePoint sites or knowledge centre database.

Essential Skills / Qualifications:
Has experience supporting Microsoft XP and Windows 7 client computing in a corporate Microsoft environment, with hands on support experience of the following being an advantage:
MS Office 2003/7/10, including Outlook
MFD printing hardware
Polycom Video Conferencing technologies
Has understanding and experience of troubleshooting using basic tools.
Holding a valid relevant MCSE / MCP would also be advantageous although not necessary.
Be able to take direction from the Onsite IT Infrastructure Group Lead.
Be service and customer focused.
Demonstrates the ability to sustain a workload of several tasks simultaneously demonstrating good time management skills.
Demonstrate and maintain excellent organisational skills.
Be creative in crafting new solutions and enhancing existing solutions to the service that the team delivers.
Whilst following established processes, work co-operatively with the other members of the group and with other groups as necessary.
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