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  • Job reference: RMS0142414

IT Business Analyst

  • Sector: ICT
  • Location: Middlesbrough
  • Job type: Contract
  • Date posted: 24/06/2014
  • Time left:
    d h m s
    (14/07/14)
This vacancy has now expired.
The Company:
Our client a UK based refining and marketing company, have interests in a number of facilities in the United Kingdom, employing around 1000 people throughout the UK and over 33000 worldwide. They have had their presence on Teesside for over 30 years, processing and storing crude oil ready for shipment along with being an established supplier of bulk fuels, including LPG, to the commercial, aviation and marine industries.

The Role:
•Customer relationship management (Single Point of Contact) towards specified customer groups around IT services, costs and needs

•Facilitate and FEL (Front End Loading) process for IT projects to produce business case documents; present to Business and IT management for approval

•Review range of existing solutions available to the business and present options on which ones to us.

•Follow-up and/or lead IT projects.

•Develop and communicate project implementation plan to prioritise work

•Work closely with the Operations Excellence group to facilitate the implementation of OE recommended systems and process where they impact the existing IT infrastructure and processes.

•Key decision maker in the software lifecycle management for their customer group(s) (nomination, investigation, approval, acquisition and disposition of software) to ensure optimal business application portfolio

•Work with IT Desktop and Infrastructure service leads to ensure services meet customer needs.

•Support and out of hours call out rota support with the IT group on a best endeavours basis.
•Understand and communicate to the BU Payers and Consumers both the costs and value of services provided

•Act as the customer’s advocate to address operational and delivery issues towards IT Shared Services

•Participate in Global Knowledge Networks and promote clients endorse solutions.

Essential Skills / Qualifications:
•Degree or equivalent in Information Technology
•Professional qualification as necessary
•Experience of working within a managed service environment
•Project management skills
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