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  • Job reference: RMS0135162

IT Consultant

  • Sector: Commercial
  • Location: Kiev
  • Job type: Contract
  • Date posted: 16/12/2013
  • Time left:
    d h m s
    (23/12/13)
This vacancy has now expired.
The Company:
A Major international Oil & Gas operator with opertations in Ukrain as current & future projects in process. As a result they require a number of Oil & Gas engineering professionals & support services on a contract basis to support in country teams.

The Role:
The position requires the candidate to possess strong problem solving and project management skills have experience in supporting a wide range of IT facilities including LAN, WAN, Microsoft desktop applications and a good understanding of computing hardware & peripherals. They must be able to work well as part of a team, or on their own without supervision, communicate effectively, prioritize and coordinate workload activities. He/she must also have a good understanding of CIRS policies and standards, as well as an understanding of upstream business processes.


Governance
• Implement and monitor CIRS technical controls on an operational basis.
• Follow all applicable standards documented in CIRS.
• Follow IT Governance requirements e.g. IT Architecture reviews

Desktop Applications and Support
• Troubleshoot and resolve 2nd level assigned desktop support tickets within agreed SLA’s.
• Proficient in using the Remedy ticketing system to manage daily queue of support calls.
• Proficient in supporting the Chevron GIL Desktop environment (Windows OS, Office versions) and CVX toolsets (GIL Options Panel, GSCE, Net2Info, GIL Serv, WAM, IDAdmin)
• Install and troubleshoot desktop applications and agreed business applications.
• Ensure reliability of IT hardware/AV equipment within i-DE and conference rooms.
• Providing customer and peer advice and guidance.
• Provide support for Level 1 Help-Desk personnel and share best practices.
• Maintain IT consumable and hardware stock inventories, and make provisions where necessary. Maintain desktop inventories using the WAM (Web Asset Management) to ensure correct billing, ownership and status.

User Admin & Security
• Utilize SART to process and track all new user, application and data access requests.
• Use CXV standard tools to generate new accounts and administer data access and group permissions.
• Use Industry standard tools to manage E-Mail requests (e.g. shared email accounts, distribution lists and Display Name changes)
• Appropriately administer non-compliant & inactive accounts.
• Allocate and manage SecurID cards.
• Assist with GILServ requests and other service permissions.

Communications:
• Promote and participate in local and enterprise networking activities in order to share and take advantage of best practice.
• Demonstrate effective verbal and written communication and negotiation skills.
• Liaise effectively with internal and/or external consultants and service providers.
• Document general and technical activities, processes & systems to CVX Standards.


Project Management:
• Plan and coordinate the provision of IT equipment and services for existing and future offices in Ukraine. Provide regular status updates on current active projects and day to day operations IT Coordinator - ONSE.
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