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  • Job reference: RMS0163803

IT Field Services Team Lead

  • Sector: ICT
  • Location: Chinchilla - Residential role
  • Job type: Contract
  • Date posted: 05/01/2016
This vacancy has now been filled.

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The Role:
Fircroft has been engaged to source a highly experienced IT Service Team Lead to be based locally in Chinchilla to be accountable for the overall performance and safe delivery of all IT Services across all field operations.

Key accountabilities will include:
• Ensure the day-to-day IT services in the field are delivered by service providers in accordance with the contracted scope and service levels
• Assist in the identification and triage of demand for new IT solutions from the business, directing such requests into the relevant Global IT process
• Advise the Regional Service Manager regarding the quality of delivery, costs, availability and functionality of IT services in the field
• Regularly review service performance in areas such as incident management, financial, sourcing, customer satisfaction levels, programme and project delivery
• influence and build effective working relationships with internal customers, peers and vendors regardless of organisational boundaries or management level

Candidates should have the following specific skills for this role:
• Understanding of industry best practice for IT Service Delivery (e.g. ITIL, ISO, PMI, etc)
• Experience of working in an ITIL Service Management environment
• Able to participate in out-of-hours meetings with colleagues in the UK, Houston and other locations
• Able to manage out-of-hours delivery in support of incident and change management requirements / be the business’ escalation point for the same

Qualifications required:
• Candidates will preferably be qualified to degree level or equivalent in an appropriate subject
• ITIL v3 Foundation Certification or higher
• Membership of appropriate professional institution (e.g. Australian Computer Society)
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