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  • Job reference: RMS0141206

IT Helpdesk/Service Desk Technician

  • Sector: ICT
  • Location: Warwick
  • Job type: Contract
  • Date posted: 24/04/2014
  • Time left:
    d h m s
    (26/05/14)
This vacancy has now expired.
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The Company:
A luxury Automotive OEM based in the West Midlands. After continued growth & success there are a number of new exciting engineering projects underway and we currently have requirements for experienced engineering professionals.

The Role:
The IT Infrastructure team at our client are responsible for 150 servers and 1,800 clients globally. The team is 15 strong and split into 1st / 2nd / 3rd line support areas and Technical Specialists. This role is a member of our front line IT support operations helpdesk team, who provide a single point of contact for all IT and business as usual requests.


Key Responsibilities & Tasks
•To deliver a high quality customer facing service through maintaining availability of services to IT users
•Answering customer queries by phone, email and in person
•Updating central call management system
•Communicating with customers
•Escalating issues to 2nd / 3rd line support / specialist teams
•Follow IT processes to ensure SLAs are met
•Support ad-hoc project requirements
•Support major change projects

Essential Skills / Qualifications:
•Must have Microsoft Certification
•Windows Server Platform (Windows Server 2003, 2008)
•Server Hardware (HP, EMC)
•Windows Desktop Platforms (Windows XP, 7)
•Desktops, Laptops (Lenovo, Panasonic) Workstations (HP)
•Troubleshoot Windows default services eg) DNS, DHCP
•Active Directory (shares, security, user management)
•Email (hosted Exchange, BPOS, Office 365)
•Telephony (Cisco Call Manager)
•Networking (Structured cabling, patching, basic Cisco)
•Good knowledge of hardware troubleshooting
•Excellent documentation of processes and procedures
•Desktop builds using imaging tools / SCCM
•Printers (HP, Canon, Datamax)
•Scanner guns (Intermec, Datalogic)
•Application support (Client bespoke/ Microsoft)
•Anti virus / malware / spam (Forefront)
•Previous infrastructure experience
•Structured, tiered support structure
•Helpdesk experience desirable
•Large campus and multisite experience
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