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  • Job reference: RMS0163667

IT Operations Analyst

  • Sector: ICT
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 22/12/2015
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The Company:
Our Client uses its pioneering spirit to responsibly deliver energy to the world. This purpose transcends all of the clients operations. The Company conducts its business to return maximum value to shareholders while utilizing a wealth of knowledge and resources from its employees and acting responsibly in all communities in which it operates. With more than 30,000 employees, our Client works worldwide to consistently deliver top performance, value and to maintain the companys global market

The Role:
Accountabilities and End Results:
The IT Operations Analyst has responsibility for ensuring a documented, sustainable and efficient service for customer request-fulfilment in line with Global polices and systems. The IT Operations Analyst is also responsible for the coordination of Internal IT Compliance activities such as Disaster Recovery, Self-Audit, KPI reporting and Tracking

Primary Functions & Dimensions:

• Owner of ServiceNow (Ticket Management System) Portfolio including continuous improvement , issue escalation and managing improvements of the tool/processes on behalf of UK EP & IT
• Day to Day management of Service Requests through IT Store, including approvals, communications and escalation
• Coordination of all Communications to the business in regards to Planned and Unplanned Outages, major change, major issues and key events.
• Business Analyst to IT department, priortising and managing expectations of IT project improvements
• Coordination with the Business Analysts in regards to stakeholder requirements in regards to key events (change control etc)
• Creation and Ownership of the IT Self-Audit Programme to ensure consistent continuous improvements in regards to policies and procedures.
• Coordination of all E & P UK IT Audit’s both internal and external on behalf of all groups.
• Ownership and maintenance of the Business facing IT website
• Ownership of the IT DR Management Response Plan and coordination of assurance of all necessary DR plans, documents and testing
• Global and Local focal point for Internal IT changes, such as system upgrades.
• Coordination and Creation of Operations/service and Portfolio KPI Measurements, with regular tracking and reporting


1. Core Technical Experience
• Previous IT oil and gas experience
• Strong on documentation, processes and a determined finisher capable of handling the day to day operational pressure
• Strong understanding of IT Services, policies and strategies
• Exposure to key IT and Business Applications and IT Change Management Processes and Risks
• Exposure to IT Compliance Requirements and IT KPI Considerations

2. Qualifications
• Computing Science degree, B.Sc. or M.Sc. or comparable education. Non-computing education may be compensated with documented relevant experience of working in similar role for a production / operations facing IT organisation

3. Personal Characteristics
• Strong communications and networking skills
• Highly developed influencing and interpersonal skills
• Highly motivated, self-reliant, problem solver
• Enthusiastic with a questioning and challenging attitude
• Analytical and problem solving skills
• Ability to make rational decisions under pressure
• Multi-tasking abilities
• Negotiation and influencing skills
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