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  • Job reference: RMS0112291

IT Service Desk: PC Support - Thai Only

  • Sector: Engineering
  • Location: Thailand
  • Job type: Contract
  • Date posted: 20/06/2012
  • Time left:
    d h m s
    (27/06/12)
This vacancy has now expired.
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The Role:
Job Description

• Provide full support Company upstream operations on PC desktop technical computing including hardware and software applications to IT users both national and expatriate employees & contractors such as trouble-shooting, analyzing, maintaining, etc. in order to proactively and effectively applies IT solutions to be aligned with business objectives and Service Level Agreements(SLAs).
• Develop and implement the workflow/problem/information management process to be compliance with IT Infrastructure Security, Information Protection, company’s policies, procedures and guidelines. In addition, coordination and provide IT technical professional advise and appropriate office tools/resolutions to meet business needs.
• Support, assist and implement the IT related projects and services.
• Experience in IT Enterprise Solution.
• Develop and implement BU standards, processes, and systems to manage change in desktop/workstation infrastructure.
• Participate in a formal, global communications network.
• Ensure quality assurance, change acceptance testing and release management practices to minimize negative business impact.
• Establish effective partnership with customers in order to promote timely and reliable management of change within desktop/workstation and server environments.
• Prepare, manage and maintain all relevant document, reports, asset management, process for packaging such as GIL deployment, desktop/workstation patches and updates etc. to be compliance with IP/SOX standards.
• Establish the IT Knowledge base resources, develop and conduct the IT Internal & External Learning forums/workshops.
• Prepare daily, weekly and monthly activity reports and other information as needed by supervisor.

Essential Skills / Qualifications:
Qualification

• Bachelor’s Degree in Computer Science or related fields
• Minimum 0 – 2 years experience in related filed
• Good command in English
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