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  • Job reference: RMS0141152

IT Specialist

  • Sector: ICT
  • Location: Malaysia
  • Job type: Contract
  • Date posted: 24/04/2014
  • Time left:
    d h m s
    (05/05/14)
This vacancy has now expired.
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The Company:
Our Client is an International Oil and Gas Operator involved in 2 of Australia's largest LNG Projects based in Western Australia. Spending more than 20 years building a culture of safety and environmental stewardship that strives to achieve world-class performance, our client places the highest of priority on developing a strong safety focused culture.

The Role:
The IT Support Analyst is responsible for providing level 1 and level 2 deskside IT support to the Downstream Project team.
It is critical that the Analyst be quick to respond to the needs of users and show an eagerness to resolve technical issues.
It is important that the Analyst takes a proactive approach to anticipating technical issues, hardware/software needs and new technologies.
The ideal candidate will effectively prioritize their work and manage the IT needs of the project team with minimal supervision.
The Analyst will be expected to assist with projects and overall project coordination as required by the IT Coordinator and Downstream Business Manager.
• Analyst will reside at site/fabyard for duration of project and manage onsite support team
• Analyst may travel to other job sites as required
• Analyst will act as site support at site/fabyard and may provide remote support for site/fabyard staff.
• Analyst will fully support all Chevron Downstream project staff at Site/FabYard.
• Analyst will report to Chevron Site or Fabyard manager. The IT Technical Support person will report to the OSBL Site Mgr and responsibilities will include:
• Hardware set-up, configuration and support including imaging/reimaging • Software installation, configuration and troubleshooting
• Network connectivity and maintenance
• Research, document, resolve and/or elevate technical issues/failures appropriately
• Quickly respond to technical questions and issues from employees
• Assist in system upgrades, data migrations, conversions and other maintenance
• Support contractor provided telephone and voicemail systems; communicate phone lists and • changes
• Manage the office security access and related records
• Manage file backup schema and process
• Conduct new employee onboarding as related to IT functions
• Projecting IT needs and purchasing of IT-related items
• Manage and maintain IT assets and peripherals
• Assist with move/mobilization activities
• Documentation of processes and procedures
• Log customer requests and escalate to Level 2 support
• Support local and network printers
• Support video conference system and conference room projectors
• Support offsite team functions
• Assist with gathering evidence for IT Audit
• Provide status reports as required
• Monitor network usage at temporary site facilities
• Provide training and support for new and existing technologies

FUNCTIONS: No. % Time Key Job Responsibilities
1. 50% SPOC for Routine and Non Routine calls/emails requests for IT Support. 5% Software installation, configuration and troubleshooting 5% Hardware set-up, configuration and support including imaging/reimaging
2. 10% Provide IT Support of on-boarding and of Boarding of CVX Employees and Contractors
3. 5% Monitor Network connectivity, Performance and any onsite maintenance
4. 5% Projecting IT needs and purchasing of IT-related items SPOC for Routine and Non Routine calls/emails requests for IT Support.
5. 5% Assist with system upgrades, data migrations, conversions and other maintenance Provide IT Support of on-boarding and of Boarding of CVX Employees and Contractors
6. 5% Support video conference system and conference room projectors
7. 5% Assist with move/mobilization/demobilization activities
8. 5% Assist with gathering evidence to support IT Audit

Essential Skills / Qualifications:
- A 2 or 4 year college degree • Minimum of 1yr relevant job experience working with large project teams

Desirable Skills / Qualifications:
Strong oral and written communication skills in English .
• Experience supporting remote sites & customers (1-3 years) in Asia Pacific
• Experience supporting Windows Vista, MS Office environments(1-3yrs)
• Experience supporting Microsoft Exchange and Outlook
• Experience using Active Directory with knowledge of user accounts
• Experience working with network technologies and business applications
• Experience with Document Management Systems
• Experience with IBM/Lenovo laptops and/or HP desktops is preferred
• Experience supporting local and network printers is preferred
• Networking (WAN/LAN) experience is desirable
• Experience training users is desirable
• Experience supporting audio visual and video conferencing technologies
• Experience/familiarity with WebEx, VPN, SharePoint, VOIP, and Cisco IP Communicator (Softphone) • Experience with iPhones, mobile phones, Bluetooth devices, air cards
Windows 7, Enterprise Desktop Support Technician
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