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  • Job reference: RMS0163238

IT Support Administrator

  • Sector: ICT
  • Location: Aberdeen
  • Job type: Permanent
  • Date posted: 09/12/2015
  • Time left:
    d h m s
    (16/12/15)
This vacancy has now expired.
The Company:
Our client provides premier quality Operations, Management and Maintenance solutions. Developed in the 1990s, our client is a world class OM&M service provider. Offering exciting and challenging positions with a strong focus on teamwork. Our client believes that people are a key asset to the business and provide excellent training and support to workers.

The Role:
PURPOSE
This job description details the requirements for the role of ICT Support Administrator, reporting directly to the Senior ICT Support Specialist. The ICT Support Administrator will be part of a highly skilled, self-motivated, ICT team, whose primary objective is to ensure that the on-site ICT support, policies and procedures meet business requirements to the specified standards.

PRIMARY ROLE OBJECTIVES
In line with business and legislative requirements, to maintain high levels of safety, availability and reliability for support, by ensuring the effective and accurate provision of a diverse range of ICT duties, in order to support the clients site as a whole in achieving ICT goals and objectives. To contribute to the timely achievement of personal, departmental and section goals, in order to meet and exceed the site and departments TPI’s. To portray the role of ICT Support Administrator in an enthusiastic, positive and professional manner.

MAJOR DUTIES
 To manage, support and develop the on-site ICT helpdesk, policies, reports, procedures, written protocols etc, satisfying both business and customer needs and statutory and agreed internal and external standards.
 Responsible for providing both end user and overall technical support to assigned site ICT users, to ensure consistency of service. To do this by email, phone or in person.
 To support other members of the ICT Department and site specific teams, in maintaining high levels of safety, availability and reliability for ICT hardware and software (including systems).
 To ensure the effective and accurate provision of a range of administration and support duties. To include, (but not exclude other duties):
o Maintenance and testing of networks and servers.
o Development and implementation of back-up systems.
o Anti-virus actions.
o Training of new systems and hardware.
o Accurate and timely administrative actions.
o Preparation and installations of hardware/software.
o Undertake an active role in supporting ICT projects and strategic activities, in their planning, preparation and management. Ensure a balance between the management of these and day to day support requirements.
o Provide appropriate support and information to the ICT Support Team Leader outlining relevant issues, trends and policies.
o Establish strong, effective relationships with all members of the ICT Department and it’s key customers – internal and external.
o Remain up to date with ICT and other relevant industry best practice, trends, data and statutory requirements.
o As required, to contribute and complete development and secondment projects, site rotations and other opportunities.
o As required, to stand-up and cover the responsibilities of the ICT Senior Support Specialist.

Essential Skills / Qualifications:
Qualifications
Qualification in ICT.

Experience
ICT work experience & contributions.
Installation, upgrading & general development of software applications.
Building, installation & upgrading of hardware.

Software Knowledge
Microsoft Office- suite.
Internet and intranets.

Managing self & others
Committed to self-development. Undertakes & put into practice appropriate learning activities.
Identifies mechanisms to remain up to date with industry, IT & statutory changes & best practice.

Desirable Skills / Qualifications:
Financial
Experience of contributing to business plan development; integrating financial info with targets.
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