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  • Job reference: RMS0138854

IT Support Analyst 6731

  • Sector: ICT
  • Location: Tengiz 28/28
  • Job type: Contract
  • Date posted: 08/03/2014
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
Description of Position
This position is part of the Operations/IT/Infrastructure Support team and will report to the IS Tengiz Site Support Group Supervisor. The Infrastructure Support Team (IS) is responsible for project engineering and planning, implementation, deploying, administering and supporting the computing servers, storage, data backup and desktop computers that make-up the computing infrastructure. The PC Technicians position will work to support Windows, desktop/laptop PCs and the customers who use them to run our business.
PC Technicians positions can serve in a variety of Infrastructure support sub-teams and the specific roles within the job function depend on many factors, including skill-level, experience and work demands. IS team members are required to be flexible as changing workloads and activities cause adjustments to work assignments and functional roles. The sub-teams where PC Technicians can be placed include:
• Help Desk Team: Support of initial customer requests for service.
• Customer Support Team: On-site support of requests for installation and service.

PC Technicians roles include, but not limited to:
• Installation and inventory of hardware and software.
• Provide 1st and 2nd level support including Break/Fix troubleshooting, resolving complex problems to their root cause.
• Technical assistance to customers, other IT Teams and Infrastructure Support Team members.
• Follow PC asset management procedures (inventory, billing, repair/return)
• Participate in system testing of new or modified versions of GIL
• Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel.

Provide High Quality Customer Relations & Support
• Respond promptly to customer problems reported to the IT Help Desk.
• Communicate professionally with clients, identify the problem, resolve or escalate the problem.
• Conduct brief end-user training while on support calls, as necessary
• Provides timely & professional quality service to customers.

• Respond cooperatively to team-members requests for assistance.
• Distribute information on problem resolution techniques to other team-members.
• Request assistance from experienced staff members to resolve customer problems promptly and effectively.
• Work closely with members of the IT organization to understand and communicate IT directions to clients.

• Utilize email & telephone effectively to communicate with team members and customers.
• Demonstrate some ability to communicate in English

Technical Skills
• Familiarity with Windows Vista, Windows 7, WIN 2003 Server, MS Office applications
• PC Hardware components
• General networking concepts
• Common PC peripherals: printers, scanners, DSL modems and other external drives
• University degree in the computer or engineering fields of study
• Follow and enforce Information Protection standards.
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