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  • Job reference: RMS0097018

IT Support specialist

  • Sector: Oil & Gas
  • Location: Kazakhstan
  • Job type: Permanent
  • Date posted: 10/11/2012
  • Time left:
    d h m s
    (17/11/12)
This vacancy has now expired.
The Role:
Almaty Office and within Kazakhstan
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
JOB DUTIES:
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates
WORKING CONDITIONS/REGULATORY REQUIREMENTS:
The employee shall reside on Site in Shiderty.
GENERAL REQUIREMENTS:
Oral and written communication skills
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
attention to detail
stress tolerance

Essential Skills / Qualifications:
REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE:
 University degree in IT, Engineering
3-5 years of relative experience
Working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
fluent English
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