IT Support Technician
Our client is a Global Research and Development engineering group and one of the world’s largest electronics manufacturers.
The IT Support Technician will maintain documentation including user guides, licence files, configuration documents and backup logs.
To plan and implement changes to infrastructure (Hardware installation and Networking)
To install and configure new systems including disk imaging and duplication
To confirm that backup procedures are followed appropriately and to monitor server backup software.
The IT Support Technician will support System Administer with Windows Active Directory domain for region ensuring that computer and user accounts are appropriately maintained), including Group Policies and software deployment
To assist users with their understanding of the software packages used by the company
To assist users with any IT hardware problems which they may have
To maintain and support IT equipment to a high standard
To maintain computer software and hardware records
The IT Support Technician will use GLITCH system and adhere to IT General Controls
Provide out-of-hours support when necessary on a rota system
To be responsible for the maintenance of printing devices, ensuring that an inventory of stock is kept up-to-date.
The IT Support Technician will administer of the company telephone system and file/print servers.
To monitor system performance of critical systems.
The IT Support Technician will support remote and travelling users when appropriate.
To utilise scripting and programming to automate common tasks.
To create and maintain websites when required.
The IT Support Technician will assist with systems testing and fault reporting by maintaining system logs.
To provide professional IT support to all our customers / users
To conduct IT projects as agreed
To follow group security policies and ensure the security and integrity of our IT systems
To maintain and use the companies helpdesk system
All team members are expected to provide secondary cover / backup for other members of the team to ensure a high level of overall customer service
Responsible for the adherence of the company End User IT Security policy and Baseline IT Security policy. Report any IT related security incidents as outlined in the appropriate IT Security policy
To undertake other duties that may arise from time to time as directed and to meet the needs of the business
Essential Skills / Qualifications:
BTEC IT qualification or experience based learning
Customer Service Skills
The ability to prioritise tasks
Communications Skills (verbal and written)
Must be prepared to travel on occasions (Full clean driving license)
Computer Operating Systems
Advanced Networking skills
Knowledge of mainstream business software packages (Microsoft Office)
Knowledge of web technologies (Java, IIS)
Knowledge of database technologies (SQL)
Knowledge of PC technologies