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  • Job reference: RMS0171837

IT Support Technician

  • Sector: ICT
  • Location: Stockport
  • Job type: Permanent
  • Date posted: 29/09/2016
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Our client is a Global Research and Development engineering group and one of the world’s largest electronics manufacturers.

The Role:
The IT Support Technician will maintain documentation including user guides, licence files, configuration documents and backup logs.

To plan and implement changes to infrastructure (Hardware installation and Networking)

To install and configure new systems including disk imaging and duplication

To confirm that backup procedures are followed appropriately and to monitor server backup software.

The IT Support Technician will support System Administer with Windows Active Directory domain for region ensuring that computer and user accounts are appropriately maintained), including Group Policies and software deployment

To assist users with their understanding of the software packages used by the company

To assist users with any IT hardware problems which they may have

To maintain and support IT equipment to a high standard

To maintain computer software and hardware records

The IT Support Technician will use GLITCH system and adhere to IT General Controls

Provide out-of-hours support when necessary on a rota system

To be responsible for the maintenance of printing devices, ensuring that an inventory of stock is kept up-to-date.

The IT Support Technician will administer of the company telephone system and file/print servers.

To monitor system performance of critical systems.

The IT Support Technician will support remote and travelling users when appropriate.

To utilise scripting and programming to automate common tasks.

To create and maintain websites when required.

The IT Support Technician will assist with systems testing and fault reporting by maintaining system logs.

To provide professional IT support to all our customers / users

To conduct IT projects as agreed

To follow group security policies and ensure the security and integrity of our IT systems

To maintain and use the companies helpdesk system

All team members are expected to provide secondary cover / backup for other members of the team to ensure a high level of overall customer service

Responsible for the adherence of the company End User IT Security policy and Baseline IT Security policy. Report any IT related security incidents as outlined in the appropriate IT Security policy

To undertake other duties that may arise from time to time as directed and to meet the needs of the business

Essential Skills / Qualifications:

BTEC IT qualification or experience based learning

Customer Service Skills

The ability to prioritise tasks

Communications Skills (verbal and written)

Must be prepared to travel on occasions (Full clean driving license)

Flexible Working

Computer Operating Systems

Advanced Networking skills

Knowledge of mainstream business software packages (Microsoft Office)

Knowledge of web technologies (Java, IIS)

Knowledge of database technologies (SQL)

Knowledge of PC technologies
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