Accessibility Links
  • Job reference: RMS0174137

IT Support Technician

  • Sector: ICT
  • Location: Workington, Cumbria
  • Job type: Permanent
  • Date posted: 15/12/2016
  • Duration: full time
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

Alternatively you can contact the recruitment consultant in this area by using the links on the right hand side of this page.
Send jobs like this to my email    What's this?

The Company:
Our Client is a first rate educational body with an end goal of educating, developing and inspiring the next generation of workers to the highest standard in order for them to enter the local working market. Our client operates in over 7 locations within Cumbria and has contributed monumentally to the local supply chain with 97% of apprentices going directly in to full time employment.

The Role:
IT Support Technician

Salary: £TBC per annum dependant on qualifications & experience
Location: Lillyhall, Workington
Contract: Full-time
Closing Date: Open

The focus of this role is to provide IT support for the company's software and hardware infrastructure including all aspects of desktop equipment, server and network equipment and student ILT services.

The role may also include other tasks as directed by the Technical Support Manager.

Duties and Responsibilities

You will be responsible as part of the IT support team for responding to support requests in person, over the telephone, via email and through the company's help desk system. The company operates a multi-site network through Cumbria, with approximately 150 staff and 1200 student users and delivers services primarily using Windows based server and desktop products, Office365 and specialist educational products.

The successful candidate will display both a technical aptitude and a willingness to work flexibly and adaptability with self motivation and diligence to fulfil this role.

Deal with telephone enquiries, responding to queries as appropriate.

Work to promote and contribute to the company Equal Opportunities Policy

Perform other duties and responsibilities as assigned by the Technical Support Manager.

Essential Skills / Qualifications:
Requirements (Essential)

* Experience troubleshooting PC hardware, Windows XP, Windows 7, Windows server (2003 or 2008) and networking technologies is essential
* A relevant IT qualification and/or relevant experience in an IT role is required.
* The ability to be adaptable to fulfil both a technical role and a role providing data administration services is essential
* Excellent IT Skills including experience of using all Microsoft office packages
* Able to work in a fast-paced environment to achieve against tight deadlines
* Excellent organising ability
* Strong communication skills
* Flexible and adaptable with high levels of drive and tenacity

Desirable Skills / Qualifications:
Requirements (Desirable)

* A willingness to work out of hours on occasion as part of fulfilling IT service tasks
* Experience of CISCO equipment, MS Exchange, SQL Server and Active Directory management would be an advantage.
* Experience with virtualisation technologies would be an advantage.
* Experience of ILT products such as Office365 and Moodle would be an advantage.
* The ability to drive would be an advantage as occasional travel to other company sites within Cumbria will be required.


Personal Qualities

* Proven ability, maturity and confidence to deal with a diverse range of personnel
* Ability to work on own initiative
* Patient and shows control in challenging situations
* Can take ownership for problems and assignment to resolution
* Is a good team player

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Similar jobs
Cyber Security Consultant Location Qatar Duration permanent The Role: Primary Purpose of the Job: The Cybersecurity...
Ahmed Jamal Khan
Solution Architect (Retail, Hospitality, Travel) Location Dubai Duration permanent The Role: Design and develop integrated solution that assist...
Senior Product Manager Location Dubai Duration permanent The Role: Position Responsibilities: Product Strategy...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.