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  • Job reference: RMS0133257

IT Technical Support Services

  • Sector: ICT
  • Location: London
  • Job type: Contract
  • Date posted: 01/11/2013
This vacancy has now been filled.

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The Role:
Level 1 and Level 2 support including but not limited to;
• Perform desk-side support service per client’s pre-defined/location specific service process
• Perform video conferencing end user support and meeting setup
• Manage workflow and service request through Client’s call ticketing system (Remedy)
• Imaging/Re-Imaging end user desktop and laptop machines
• Software installation, configuration, and troubleshooting for end users
• Hardware and Software upgrades
• Performance of IT support duties as defined by the appropriate team lead
• General Desktop Support/Project Coordination/Move activities
• High level of customer focus and strong customer support commitment.
• Facilitates communication with customers, CVX partners, contractors, and vendors.
• Support and assist colleagues; commit to and be accountable for overall group success.
• Work with other support groups and vendors to provide seamless support to customers.
• Monitor, analyze and address reliability and performance issues.
• Analyze problems, develop creative solutions and assess risks/benefits.
• Develop strategies for resolving them and preventing future occurrences.
• Work with 3rd level support group to assist with application design/development/upgrade testing and implementation.
• Assess and address compliance with applicable IP Policies, Standards and Technical Controls. Continually keep abreast of and understand Client's IP policies, standards and technical controls and compliance process. Advocate and promote IP awareness and compliance.
• Document supported system and application procedures and processes.
• Keep abreast of technology changes and Client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs.
• Participate in Change Management Process (scheduled outages).
• Occasional after-hours and weekend support is required.
• Comply with Client standards around safety and compliance
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