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  • Job reference: RMS0172549

JackdawL3 Engineering Administrator

  • Sector: Engineering
  • Location: Corsham, Wiltshire
  • Job type: Contract
  • Date posted: 26/10/2016
  • Duration: 5 months
  • Time left:
    d h m s
    (16/11/16)
This vacancy has now expired.
The Company:
makes the freedom of flight possible by designing, manufacturing and supporting the world’s best aircraft. Its people around the globe are united by a passion for aviation, as well as their desire to create better, more efficient ways for airlines and passengers to fly.

The Role:
Jackdaw L3 Engineering Administrator

Role overview
To provide 3rd line administrator support at the ISOC as well as its deployed locations across all security domains on the JACKDAW system
To carry out level 1 to 3 maintenance on the ISOC hub.
To be based at the IDOC and to also provide remote support to deployed sites within mainland UK if required.


Day to day responsibilities

• Required to be a SME in the essential areas.
• Required to be able to function as the technical lead.
• Required to provide support, advise and provide recommendations to design change.
• Required to coordinate activities across multiple technical departments.
• Liaise with service deliver manager as and when required
• To respond to and action incidents as per their prioritisation within remedy
• To respond to and action requests within service request fulfilment
• To carry out routine maintenance tasks on the JACKDAW system
• To carry out daily system administrative tasks
• To operate as part of a close team
• To provide technical support to internal projects
• To provide trend analysis of incidents
• To provide advice and guidance on relevant issues and requests
• To provide support to the ISOC director
• To produce technical documentation when required
• To contribute to the service management processes
• To contribute continual service improvement
• To follow local governance and procedures
• To liaise with other resolver groups and military organisations across NATO in reference to JACKDAW
• To liaise with external agencies in matter of design and support
• To report to the ISOC director when required

Personal Competencies

Strong technical lead and good team player with the ability to work under their own initiative within tight timelines and under operational pressure. To be able to direct and inspire a technical team whilst liaising and coordination across multiple technical teams. To provide support towards CSI. To be proactive and forward leaning in the delivery of the service and capable of delivering advice and support to other MoD team members, Capable and comfortable in knowledge exchange with and mentoring of MoD administrators

Essential Skills / Qualifications:
CISCO switch and router networking
Experience to the level of CCNA
Strong knowledge and experience in VLANs, ACLs, spanning Tree, OSPF, EIGRP and GRE Tunnels
CISCO TACAS
CISCO LMS
VOIP
ITTL v3.0 Familiarisation
Production of technical documentation to a quality standard

Desirable Skills / Qualifications:
Experienced to the level of CCNP
CISCO TACAS
CICSO LMS
VX 400 / 900 Call Managers
KLAS routers
Mini Catapans

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