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  • Job reference: RMS0177386

Key Account Manager (VAS)

  • Sector: ICT
  • Location: Home Based
  • Job type: Permanent
  • Date posted: 16/03/2017
  • Duration: permanent
  • Time left:
    d h m s
    (13/04/17)
This vacancy has now expired.
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The Role:
Job Responsibilities

* Establish productive and professional long-term relationships with stakeholders at all levels
* Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer's expectations
* Optimize service performance from a financial point of view
* Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
* Monitor the market and competitor activities
* Regular reporting on sales activities, opportunities, threats, project progress etc.
* Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
* Drive solutions-orientated efforts that address the customer situation

Accountabilities and Performance Measures
* Achieve assigned service performance targets from SLA and financial perspectives
* Achieve sales targets for new business (cross-selling opportunities)
* On-time payment collection
* Complete strategic account plans
* Active member of integration project team and ensure on-time service launches
* Maintain high customer satisfaction ratings
* Arrange meetings between CXO level account personnel and the company's management

Essential Skills / Qualifications:
o 5 Years of verifiable experience in Large Account Management with proven sales track record of capital intensive or complex products and/or services/solutions preferably in the Telecom sector.
o Sound understanding of the culture, politics and (regulatory) policies in Chad and a good insight into the telecom industry
o Bachelor's or Master's Degree in Information Technology, Telecommunications or any related course
o Experience with financial statements and reconciliation processes (advantageous)
o Strong interpersonal and relationship building skills, able to converse with stakeholders of all levels, from CXO to operational staff.
o Result-oriented with modern consultative sales techniques and has effective influencing, persuasive and negotiation skills

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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