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  • Job reference: RMS0144047

Land Tech

  • Sector: Oil & Gas
  • Location: Houston
  • Job type: Contract
  • Date posted: 30/06/2014
  • Time left:
    d h m s
    (28/07/14)
This vacancy has now expired.
The Role:
Core Accountabilities & Responsibilities

• An overriding commitment to health, safety, environmental responsibility and sustainable development
• Alignment with the operating principles and Charter Values
• Log and record all call details in the Call Center tracking tool.
• Save and record all email and website inquiries including responses in the Call Center tracking tool and/or Land E-Files
• Using decision tree logic escalate or transfer calls as needed, reassigning calls to owners and following up to ensure resolution
• Make suggestions and provide input to improve the Call Center process and service
• Communicate with co-workers or management of any issues they may need to know.
• Train all new employees in customer relations.
• Learn and proficiently use Call Center software including the Dashboard, recommend future enhancements
• Serve as front line contact for owner, partner and stakeholder relations for the US Onshore and BHBP. Internally interface to build and maintain working relationships with Land and Technical Asset/Organization and other functional departments regarding lease set up and asset maintenance issues. Externally interface as front line contact with mineral owners, partners, government agencies and industry associations regarding basic US Onshore stakeholder issues.
• Participate in owner, partner and stakeholder events and conventions as needed
• Act as a support resource to land administration and land departments for research, document organization, analysis of Onshore EP oil & gas leases, minerals and EP contracts.
• Learn and refresh basic knowledge of onshore oil & gas land business and related disciplines.
• Additional Land duties as assigned
Behavioral & Leadership Competencies
• Ability to work as part of an integrated client/service provider team
• Excellent verbal and written communication skills
• Well Organized
• Commitment to customer service and delivery
• High Integrity
• Sound judgment
• Ability to multi-task and prioritize
• Proficient in MS Office software
Qualification
• High School Diploma or GED equivalent
• Higher education a plus
• Some land or office related work experience preferred.

Experience & Technical Competencies
• Office and phone experience preferred
• Ability to prioritize and manage multiple projects simultaneously
• Experience in customer service preferred
• Knowledgeable in MS Office software
Languages
• English
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