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  • Job reference: RMS0164408

Local Incident Manager / Electrical - 29888

  • Sector: Automotive
  • Location: China
  • Job type: Contract
  • Date posted: 29/02/2016
  • Time left:
    d h m s
    (21/03/16)
This vacancy has now expired.
The Company:
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.

The Role:
Our client's Connected Car programme is delivering industry leading, customer exciting Telematics, Infotainment and Vehicle Management services. These services operate in conjunction with Smartphone and Tablet Applications, and are built on a number of Cloud platforms. Our client's Connected Car Team are now looking for a Local Incident Manager to manage the local telematics service desk operational team and lead resolve of local infrastructure operational issues.

Within the role the candidate is required to:
Run the telematics services desk and the services provided by partners in China (such as China Unicom Hosting & telecommunication, Wireless Car telematics backend), incl. Incident Reviews, Service Reviews and Incident & supplier reporting. Managing transfer of issues between integration china and UK. Handling escalated technical Incidents on a 24x7 basis. Escalating of Incidents, in English, to the central Telematics Service Desk Connected Car Operations Team in the UK. Creating and distributing Management Reporting on a Weekly and Monthly basis, to include that of the Connected Car partners. Providing delivery direction, quality assurance and issue escalation and resolution for internal and 3rd party stakeholders. Maintaining engagement and alignment within the wider structure of our client's Connected Car programmes for China programmes. Overseeing the triage of all market specific issues and feedback common issues to core Integration (FMS or customer based issues). Managing and resource any specific in market AIMS adhering to the EESE required resolution timing. Ensuring the delivery of a consistent and sustainable customer service while minimising operational risk. Coordinating internal providers and third party suppliers, and manage the Connected Car Service Desk. Overseeing the proactively monitoring and improving service levels, quality and overall performance. Supervising change requests and new releases, and overseeing communications with our organisation and external parties.

3 KEY SKILLS REQUIRED
1. Project Management and Issue Triage.
2. Stakeholder Management.
3. Managing geographically, and culturally diverse project teams (Fluent in both English and Mandarin).

Essential Skills / Qualifications:
Managing multiple 3rd parties, and internal stakeholders. - Project tracking and reporting. - Managing multiple incidents simultaneously. - China and English language fluency is a requirement.

Desirable Skills / Qualifications:
Experience in mobile telecommunications, and/or vehicle telematics. - Experience working in multiple cultures, China specifically would be an advantage.
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