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  • Job reference: RMS0156619

Operational Excellence Navigator x6

  • Sector: Commercial
  • Location: Birmingham / Local Client Office
  • Job type: Contract
  • Date posted: 03/06/2015
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
An international Energy company.

The Role:
The Navigator will have suitable aptitude and/or experience in recognised improvement methodologies such as Lean and Six Sigma, assisting deployment waves of the Operational Excellence programme with the local operation, working in 14 week cycles directly with the teams across the client's Customer Operation’s sites.
They will perform diagnostics, redesign processes, implement and coach new processes and ways of working, build and share knowledge and be highly mobile.
Key Activities
• Personally lead elements of the local deployment as assigned by the Stream Lead
• Assist other projects and the overall wave
• Perform diagnosis with managers and advisors – observe, question and recognise opportunities
• Demonstrate sound statistical and analytical models in support of change
• Redesign and optimise processes – creating measurable £benefit and/or positive customer satisfaction (NPS) delta
• Implement design and new working practises
• Coach Team Managers to deploy and use tools
• Physically demonstrate best practise to teams and sections
• Influence a broader range of management stakeholders
• Demonstrate best practise – coach by doing
• Build and share knowledge
Main Responsibilities
• The role holder will have a degree of autonomy with specific deployment approach and resources within the framework of the Operational Excellence Toolkit.
• Small and standardised change requires no sign-off
• They will refer suggested larger scale/impactful solutions to the leadership
• They can influence the local team and Wave approach
• Can recommend and deliver local change working with the operational leadership to achieve desired outcomes
Key Skill Requirements
• Demonstrate implementation skills – working with the process owners, managers and staff.
• Demonstrate influencing skills – being highly credible with the local teams to bring about desired change.
• Demonstrate business acumen and ability to understand performance reports, basic statistics and opportunities.
• Have a performance management mind set.
• Strong knowledge of statistics and problem solving
• Solid implementation, change management and coaching skills
• High degree of business acumen and a performance management mindset
• Ability to work at our locations across the UK for extended periods of time
• Demonstrate problem solving skills – ideally with Lean and/or Six Sigma (or similar) background or ability to absorb/learn.
• Demonstrate change management and coaching skills to bring about effective change.
• Demonstrate the ability to apply the full Operational Excellence toolkit.
Additional Information:
Role can be placed in any of the operational areas and may involve time away from home, including hotel stays. Flexibility is essential.
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