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  • Job reference: RMS0156618

Operational Excellence Stream Lead x3

  • Sector: Commercial
  • Location: Birmingham / Local Client Office
  • Job type: Contract
  • Date posted: 03/06/2015
  • Time left:
    d h m s
    (10/06/15)
This vacancy has now expired.
The Company:
An international energy provider.

The Role:
This is an exciting opportunity to be at the forefront of a brand new programme that will develop and embed new ways of operating, by driving change and continually improving the way the client works.
As an expert in managing lean deployments and process improvement, this role leads waves of the Operational Excellence programme with and for the local operation in 12-14 week cycles across the client Customer Operations' sites. They will coordinate the work and benefits realisation, have Operational Excellence Navigator resources to manage and work directly with the Customer Operations Leadership Team (COLT) member/sponsor and programme Control Committee. This is a 'hands on' role which involves planning and leading change whilst at the same time managing a team of Navigators and Senior Navigators.
Key activities
• Plan and lead transformation projects in wave deployments of Operational Excellence.
• Manage a team of Operational Excellence Navigators and Senior Navigators to deliver stretching efficiency and customer benefits.
• Measure performance and progress of the wave and it’s part in the wider programme.
• Provide deep operational excellence expertise (Continual Improvement, Lean, Six Sigma tools, etc).
• Coach, train and facilitate line management and change agents.
• Strong stakeholder support at all levels and especially with local leadership and representative.
• COLT member - being highly credible with all levels.
• Ambassador and champion of the Operational Excellence Programme.
Key skill requirements
Essential
• Strong stakeholder management abilities and influencing skills with the ability to flex style to suit the audience.
• Have experience of working with and applying Lean, Six Sigma or other process improvement methodologies.
• A solid knowledge of project and change management.
• A sound understanding of statistics and performance, including the ability to read management information and form and test hypotheses.
• First-class problem solving skills.
• The ability to work from any of our locations across the UK, for extended periods and with regular and repeated stopovers.
Here’s what you’ll be doing as an Operational Excellence Stream Lead
Along with being the face of our Operational Excellence Programme, you’ll plan and lead the range of transformation projects involved and manage the team that will make it all happen. You’ll keep a close eye on performance of each phase and make sure it’s playing its part in our overall programme strategy. You’ll also offer your process improvement expertise when needed as well as coach and train first-line managers from across our business.
Here’s what you’ll need as an Operational Excellence Stream Lead
• Strong stakeholder management abilities and influencing skills with the ability to flex style to suit the audience.
• Have experience of working with and applying Lean, Six Sigma or other process improvement methodologies.
• A solid knowledge of project and change management.
• A sound understanding of statistics and performance, including the ability to read management information and form and test hypotheses.
• First-class problem solving skills.
• The ability to work from any of our locations across the UK, for extended periods and with regular and repeated stopovers.
It will be a bonus if you:
• Hold a broad knowledge of the different parts of business organisations and how they work together
A bit about us
Millions of people get their gas and electricity from us at home and at work. That makes the client one of the UK’s top energy companies. With our industry evolving faster than ever, we need to ensure we’re leading the change. And it’s our people who are making it happen. We’re a team that works together to come up with bright ideas. That means we’re always looking at new and better ways of making energy, including renewables like wind farms, biomass and marine. And, we’re always finding new ways to help customers use less energy and keep their bills down.

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