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  • Job reference: RMS0171101

Order Entry Assistant

  • Sector: Commercial
  • Location: Coventry
  • Job type: Contract
  • Date posted: 07/09/2016
  • Duration: 6 months +
This vacancy has now expired.
The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

The Role:
** Before you apply for this role, please be aware that if successful at application stage you will be required to attend a recruitment open day at the client site in Coventry at Foleshill Enterprise Park on Monday 19th September

There are no other dates available so please ensure that you would be able to attend if requested **

Working hours are Monday to Friday - 8 hours per day, 40 hours per week

• The Order Entry Assistant will take responsibility for resolving a wide range of customer issues ranging from the straight forward price and availability questions to the more complex root cause investigation and resolving of invoicing and credit note issues.
• Develop a close working relationship with customers so that you are seen as a real partner working with them to maximise a positive commercial relationship for both parties, through actions such as promoting the introduction of Business On Line website

Key Responsibilities and duties:

• Raise orders received
• Identify and process priority orders
• Spot anomalies, communicate, manage and confirm they have been completed
• Keep on top of filing, archiving
• Log and escalate issues (eg pricing, incorrect set up in SAP)
• Organise any adhoc delivery requirement (overnights, same day, samples, catalogues)
• Be responsible for key accounts


• Customer focus
• Leadership
• Involvement of people
• Process and system approach
• Continuous improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships

Essential Skills / Qualifications:
• Communicate with customers in a professional and clear manner, both written and verbal
• Accuracy, precision, speed and attention to details
• Be able to communicate to a wide range of people at different hierarchy levels
• Organisational skills, transparency
• Understanding of main processes (Sales, Purchasing, Customer Returns)

Desirable Skills / Qualifications:
• SAP, Excel, Word, Lotus Notes Desirable but not essential
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