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  • Job reference: RMS0168871

OSS Service Engineer

  • Sector: ICT
  • Location: Saudi Arabia
  • Job type: Contract
  • Date posted: 18/06/2016
This vacancy has now been filled.

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The Role:
Position: OSS Service Engineer
Location: Saudi Arabia
Duration: 12 months

Responsibilities

OSS Service Engineer is responsible for the overall Quality of Service, performance data, SLA and customer satisfaction in the Operations Centre. The responsibilities cover the following:
Real time monitoring of platforms and Network quality and capacity. Analyse and reporting of Service and Network quality.
Perform preventative & corrective maintenance.
Coordinate with support to have second level support or consultation
Initiate Service and Network improvements and optimisation activities.
Initiate temporary Service and Network reconfigurations, if performance is not satisfactory.
Drive tool development for delivery and management of new services.
Analyse failure trends and identify chronic failures.
Provide performance data and determine impact of service problems on service performance.
Provide optimum use of the existing Networks.
Recommend service redesign

Main activities
The main activities are the following:
Compile and analyse the performance data both in real time and trend analysis
Ensure that management tools have the functionality to support the operational processes
Ensure on-going service and network performance meets specified criteria
Notification of performance degradation and suggest reconfigurations to improve service
Suggest reconfigurations based on market, customer and service requirements
Liaising with customer relations management
Liaising with service and network planning and development in the developing of the plans for extensions and changes of services or the network
Recommendations that initiate Service- and Network- Configuration
Performance failure trend analysis to find chronic failures
Recommend service re-design to avoid service quality problems or capacity problems
Processes & Procedure documentation
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