Accessibility Links
  • Job reference: RMS0148119

Petra Application Support

  • Sector: Oil & Gas
  • Location: Houston
  • Job type: Contract
  • Date posted: 23/09/2014
  • Time left:
    d h m s
    (27/10/14)
This vacancy has now expired.
Send jobs like this to my email    What's this?
The Company:
a major oil and gas operator

The Role:
Responsibilities include - Provide excellent customer support and maintain effective working relationships with business teams, other areas and external service providers for the applications in an assigned portfolio; - Record, analyze and manage to resolution, incidents in line with Service Level Agreements (SLA�s) for existing services and an assigned applications portfolio; - Follow Problem and Incident Management processes, escalate where necessary and deliver regular updates to management; - Raise Change Requests within the standard change management process - Lead and Implement changes as required; - Participate in Release Management process for releases relating to team portfolio; - Manage user requirements and expectations; - Identify underlying root causes for reoccurring problems to improve the overall service of the team and reduce call volumes; - Perform scheduled maintenance or upgrades during downtime as agreed with business units or other teams; - Ensure UAT, release and OAT testing is completed for all scheduled releases as required; - Maintain relevant documentation within the tracking too; - Ensure that Business Continuity and Disaster Recovery plans are successfully delivered; - Identify potential technology improvements where possible and how it can be used to support the business; - Continue to improve knowledge and experience of supported applications and processes; - Work closely with the Team Leader to deliver agreed projects assigned to the team; - Manage the team queue of incidents and service requests so that it is effectively covered at all times; - Use the appropriate support tools (e.g. Remedy), forms and templates to provide incident data, where required; - Participate in major incident management, where required; - Working with the business to identify any possible improvements or required changes and determine initial feasibility; - Manage user requirements and expectations in line with agreed policies and process; - To gain a full understanding of other applications within the portfolio to allow integrated knowledge transfer to provide resilience across the team

Essential Skills / Qualifications:
• Work as a member of a team within Subsurface Computing to enable the business community by providing timely support for the IHS Petra technical software. The clientel will be the business unit Petrotechs that use Petra.

• Knowledge of Petra application – version 3.8

• Know the common geological workflows used with the Petra application, and possess the soft skills needed to be able to mentor/train the technical staff on these workflows.

• Understand and be functional with the data model that underpins Petra 3.8 and how to troubleshoot data-related issues within the software

• Ensure that significant technical learnings, insights and experiences are captured and shared between workgroups

• Possess technical software troubleshooting skills
Similar jobs
Aima Liza
Wells Completion Specialist Location Kuala Lumpur Duration 1 month The Role: Strategize the formulation of global well...
Ben Edwards
Lead Development Geologist Location Accra Duration 12 The Role: Lead Development Geologist based in Accra -...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.