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  • Job reference: RMS0107393

Process SME P2P

  • Sector: Engineering
  • Location: Houston
  • Job type: Contract
  • Date posted: 20/03/2012
  • Time left:
    d h m s
This vacancy has now expired.
The Company:
Our major oil and gas client is seeking a Process SME for a one year opportunity in West Houston.

The Role:
* Front line of support with end users, identifying gaps in exception management implementation and other local policies
* Analyze issues identified by users to identify whether technical, data, user training
* Analyze issues and exception requests escalated by Regional User Administrator
* Analyze and resolve non-Technical issues, invoking established regional Exception Management process as approved by Regional Sustain Manager
* Liaison between business and various technical and process experts at all levels, including process area COP members etc
* Propose solution changes to global process owners; propose new exception management processes to Sustain Manager, establish user workarounds for technical issues in advance of technical solution change, new exception processes and/or user workarounds for technical issues in advance of technical solution change.
* Ensure adequate business user testing is completed prior to business signoff of solution changes

Essential Skills / Qualifications:
Must be proficient with SRM and / or SAP ECC, minimum 2 years experience in any industry, does not have to be O&G.
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