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  • Job reference: RMS0132932

Resident Launch Support

  • Sector: Automotive
  • Location: Crewe
  • Job type: Contract
  • Date posted: 16/12/2013
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Is a leading Automotive manufacturer with a reputation for outstanding quality the world over. With demand increasing and an upturn in production, there is a need to bring further skills into the business to deliver on current and future projects.

The Role:
Main Purpose of the Role

To control all activities related to the management of supplier-caused field complaints, with respect specifically to effectiveness and timeliness of problem solving, and the maximisation of warranty cost recovery.

Scope of the Role

Through liaison with the SQM department and other relevant functions, the jobholder has the following responsibilities:
I. Development and maintenance of the problem solving activity
II. Development and maintenance of the process for recovery of costs
III. Identify priority actions parts together with the SQM Quality Engineering teams
IV. Interface with the Aftersales team for field SQM issues
V. Control the returns and recovery process
VI. Report problem solving and cost recovery status in all relevant management meetings

Qualifications & Experience

- Relevant engineering qualification, to HNC level or higher
- IQA membership, or other formal qualification in Quality Assurance, is desirable
- Detailed knowledge of Quality Assurance techniques
- Financial awareness
- Ability to work closely with colleagues from other functions
- Experience of external customer / supplier relationship management
- Working knowledge of quality tools, including (but not limited to) Statistical Process Control and Process Capability, structured problem solving (to 8D methodology or similar), Failure Modes and Effects Analysis, Fault Tree, Brainstorming, Pareto Analysis
- Computer literacy, including Microsoft Word, Excel, Access, Project
- Experience of coaching or mentoring, with strong interpersonal skills
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