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  • Job reference: RMS0161993

Retail Capability Development Manager- 29478

  • Sector: Automotive
  • Location: Warwick
  • Job type: Contract
  • Date posted: 23/10/2015
This vacancy has now been filled.

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The Company:
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.

The Role:
Position Description:
SERVICE- Reporting to the Skills & Leadership Development Manager, the Retail Capability Development Manager (Service) will own the Customer Experience Learner Journeys related to Service, including Parts and Warranty. The Retail Capability Development Manager will ensure that Retail employees in roles related to Service, Parts and Warranty are developed appropriately through the development, implementation, maintenance, evaluation and update of these Learner Journeys. This role will work closely with Regional Training Managers, the wider Global Network Learning & Development team and 3rd party suppliers to ensure that the Learner Journeys support the 2020 Vision, delivering a consistent, premium Customer Experience via the Retail Network.

Skills Required:

The successful applicant should be highly effective across the following criteria:
* Strong Project management and Analytical skills
* Ability to negotiate and influence at the highest level of an organisation
*Ability to engage a wide range of stakeholders in order to agree and deliver solutions
* Excellent Microsoft Office skills
* Excellent presentation skills
* Have the ability to manage complex topics simultaneously

Skills Preferred:

A good understanding of the Service, Parts and Warranty operation within an automotive retail network (Desirable)

Experience Required:

The successful applicant should be highly effective across the following criteria:

* Candidate should have at least 3 years of Learning & Development experience, ideally within an automotive or retail organisation
* Previous experience in training needs analysis, solution development, learning delivery and evaluation at a Global, Regional or Market level
* Previous successful experience in delivering multiple projects on time and to budget

Experience Preferred:

* Previous experience in working with a Franchise operation (Desirable)
* Previous successful experience of implementing global programs in regions/markets (Desirable)

Education Required:

Degree obtained, ideally 2:1 or above.
Education Preferred:

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