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  • Job reference: RMS0144783

Sales Support

  • Sector: Oil & Gas
  • Location: Melbourne
  • Job type: Contract
  • Date posted: 13/07/2014
  • Time left:
    d h m s
    (20/07/14)
This vacancy has now expired.
The Company:
Our clients is a global group of energy and petrochemical companies with an aim to meet the energy needs of society, in ways that are economically, socially and environmentally viable, now and in the future.

The Role:
Main accountabilities:

•Act as the authoritative master data sales contact point with regards to account establishment and major changes to accounts for customers.
• The highest level of customer master data expertise located in the Sales Support team of Australia.
• The end-to-end new Account Opening and major changes to accounts process including their relation to the core Service Level Agreement for service provision.
• Perform validation to ensure master data changes meet the minimum master data rules utilizing Casement to monitor progress against agreed KPI’s.
• Issue authorative advice and instructions to internal customers regarding rectification of incomplete changes and new account applications in line with significant master data expertise and the applicability of robust master data construction techniques in customer setup.
• Maintaining archives for records management applicable to the role.
• Provide regular reports on volume and the quality of data for major changes and customer establishments processed for each Business Unit.
• Develop and maintain master data validation rules, process maps, Account Opening Spreadsheet and interfaces to support the role.
• Identify historic master data errors and inconsistencies and recommend data cleanse activity.

Essential Skills / Qualifications:
• Previous experience in dealing directly with the sales team and working as part of a team.
• SAP, SuperSIRAS and Casement, E-Commerce knowledge
• Intermediate PC skills required.
• Ability to use multiple systems (SAP, Excel, Internet).
• Possess a detailed awareness of the end-to-end master data process, and an ability to understand where errors in data cause multiple problems affecting the customer experience.
• Excellent written and verbal communication skills with the ability to deal with a variety of clients.
• Goal oriented and results focused while still maintaining accuracy and quality.
• Strong team orientation. Genuine desire to cooperate with, support and assist other team members.
• Be the final decision point on effective customer master data establishment and management of master data changes to allow efficient orders and error free invoices against customer contracts.
• Make decisions promptly and independently while being consistent with organisation

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