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  • Job reference: RMS0154896

Senior Customer Service Representative

  • Sector: Oil & Gas
  • Location: Indonesia
  • Job type: Permanent
  • Date posted: 14/04/2015
This vacancy has now been filled.

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The Company:
an Oil and Gas Company is seeking Senior Customer Service Representative

The Role:
Responsible for handling the front-end customer interface, managing customer calls or e-mails professionally and efficiently.
Responsible for creating Offers and Orders within Navision and for adequately handling customer inquiries.
Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions.
Managing customer product orders, customer requests, customers, Back-end support

Essential Skills / Qualifications:
Excellent verbal and written communication
Conflict handling skills
Able to prioritize work tasks
Able to handle fast moving and high pressure customer facing environment
Problem solving skills
Customer service oriented
Quick learner
Excellent planning and organization skills
Proactive and detail-oriented
Team player
Undergraduate university degree
Background in Call Center activities is an advantage
Experience in dealing with external customers preferred
Proficient in Microsoft Office and Outlook
At a minimum basic knowledge of the English language

Desirable Skills / Qualifications:
Only candidates with the rights to work in Indonesia will be considered
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