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  • Job reference: RMS0152977

Senior HR Officer - S&M and Aftersales

  • Sector: Commercial
  • Location: Crewe
  • Job type: Contract
  • Date posted: 24/02/2015
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Is a leading Automotive manufacturer with a reputation for outstanding quality the world over. With demand increasing and an upturn in production, there is a need to bring further skills into the business to deliver on current and future projects.

The Role:

Act as a HR interface to internal operational functions, supporting day-to-day activities, the provision of professional advice, guidance and consultancy. Development and implementation of HR policies, which guide and support the organisation to achieve its objectives giving consideration to the legal, economic and social climate.

Responsible to the Head of HR/HR Manager, working closely with functional areas, the wider HR team, Finance, Payroll and external suppliers.


1Provision of professional advice, guidance and coaching, to relevant business area, taking into account internal and external best practice. Delivery of quality solutions, in line with business objectives.
• Support the development of line managers through 1 to 1 coaching, delivery of workshops and providing feedback and guidance regarding behaviours as appropriate
• Conduct disciplinary and grievance investigations and hearings in line with Company policy
• Conduct appeal hearings in line with Company policy
• Performance management
• Supporting all categories of International workers whilst on their overseas assignment

Development and implementation of best practice HR policies which guide and support the organisation to achieve its objectives in line with the legal, economic and social climate.
• Ensure existing policies are kept up to date in line with current Employment Legislation
• Develop new policies as appropriate in response to business needs or changes in legislation
• Develop and implement training workshops for managers as guidance and support for changes to or new policies

Provision of accurate statistical information and data, such as headcount forecasting, attendance, labour turnover etc.
• Provide salary information and other employee related statistics as required in line with data protection principles
• Responsible for the timely completion of monthly headcount forecasting and reconciliation
• Ensure headcount is authorised against the Planning Round budgets

Management of the people review and succession planning process as appropriate. Provide support and guidance for the management of colleague performance highlighted through this process.
• Support managers in the assessment scoring process and succession planning up to the functional review
• Support the management of colleague performance through guidance and coaching of managers in creating and implementing development plans, advising and supporting next steps including formal action as appropriate
• Liaise with Academy in putting forward nominations for Assessment Development Centres.

Provision of support and guidance in order to develop the internal talent pool across the business including supporting Assessment Development Centres.
• Ensure nominations are appropriate and timely by working closely with the managers to ensure candidates are fully ready and at required level
• Support the Academy by participating as an Observer at the Assessment Development Centres
• Provide structured feedback and guidance to candidates and their managers following the ADC’s. Provide support in the completion of development plans as appropriate.


• Demonstrable generalist HR experience within a fast-moving, pressurised environment.
• Ability to work on own initiative with excellent planning and organisational skills
• Ability to communicate effectively at all levels within the business
• Ability to solve problems and use creative thinking to reach appropriate solutions for stakeholders
• Previous experience of working within a unionised environment is preferable.
• Demonstrable experience of recruitment, employee relations, reward, talent management and development tools and techniques
• Experience in coaching/developing others


• IT literate with working knowledge of Microsoft Office and SAP HR.
• Knowledge of customer area operations and responsibilities desired.


• Member of CIPD – Graduate CIPD.
• HNC/HND or 4 GCSE’s (A-C) or equivalent including literacy and numeracy.
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