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  • Job reference: RMS0116933

Senior IS Technical Support Analyst

  • Sector: Engineering
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 31/10/2012
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Our Client is one of the world's largest Oil and Gas companies. Their operations cover the entire energy chain, including oil exploration and production to trading, shipping and refining and marketing of petroleum products, as well as chemicals. Our Client has operations in over 130 countries and has more than 95,000 employees worldwide.

The Role:
Responsibility for client solutions relating to Linux Workstations, MS Windows and iOS devices, including client e-mail, core and transverse software applications.
Ensure that the performance of these systems meets the users’ requirements and in particular meets the Key Performance Indicators for response times and throughput agreed each year. Take the steps needed to monitor performance and implement any corrective action which may be required.
Ensuring the security and integrity of the data for the hardware and operating systems.
Ensuring that these systems are reliable and available as required.
Managing significant IS related projects.
Ensuring that the principles of change control are adhered to at all times.
Ensure that any installations, upgrades or enhancements are carried out and documented to the standards quality required.
Ensure that the solutions comply with the guidelines defined by the IS strategy, in addition to current agreed policy and standards, both local and those originating from HQ.
Implement appropriate strategies and procedures for each system or solution.
Resolve complex technical problems and challenges by proposing, evaluating and managing the implementation of potential solutions, in line with the department strategies.
Assist other IS staff to plan for future demand for resources, identifying where additional capacity may be required and providing specifications for new equipment.
Manage directly significant IS related projects, handling the technical analysis as well as the implementation, including the planning, controlling and administration.
Liaise with suppliers of hardware, software and services to ensure the company receives the best service at the best price. In particular ensure that warranty, maintenance and support agreements are set up and renewed where appropriate and ensure that the providers comply with the terms and conditions of our contracts with them.
Help develop effective relationships with local vendors and service companies, support staff, HQ and 3rd parties to lever benefits for IS Solutions.
Contribute to and participate in induction and awareness campaigns.
Assist in the provision of VIP and critical systems support support.
Maintain a high level of contact with HQ and DSIT, and ensure compliance as far as possible with Group and HQ recommendations and policies.

Essential Skills / Qualifications:
Relevant professional experience, ideally with Microsoft (or equivalent) qualifications.
Ability to communicate effectively to technical and non-technical audiences.
Necessary background and experience of IS to take efficient decisions that are both technically sound and take the needs of the organisation fully into account.
Ability to take ownership of issues and resolve.
Broad industry knowledge.
Customer-focused approach.
Good project management skills.
Ability to evaluate critically new developments in hardware and software with regard to their relevance and usefulness to the Company.

Desirable Skills / Qualifications:
French language skills an advantage.
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