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  • Job reference: RMS0163571

Senior Technical Support Engineer (SpareParts SEA)

  • Sector: Oil & Gas
  • Location: Malaysia
  • Job type: Permanent
  • Date posted: 26/01/2016
  • Time left:
    d h m s
This vacancy has now expired.
The Company:
A Leading Global Valves and Flow Control Systems Supplier

The Role:

Technical support activities of South East Asia & Pacific (SEAP) for spare parts such as inquiries handling, preparation of strategic quotations, bring cleared orders, etc for the products.
In addition the individual shall be ready to travel in the region to meet customers / sales channels, whenever required.

Specific responsibilities include:
− Preparation and submittal of good quality proposals
− Select the suitable products / spare parts in accordance with the customers requisition and code
− Determine and create the products / spare parts lists
− Estimate the manufacturing cost of the products and prepare the proposals and long term purchase agreements
− Clarify the customer and commercial terms and conditions
− Prepare the deviations and clarifications sheets
− Operate and update tools
− Operate tools (MK System, Database, etc)
− Update tools (SFDC, etc)

− Building up a closer bilateral relationship with customers / sales channels / factories / other departments
− Communicate with customer to fix the product specification / scope
− Collect and analyze customers’ needs
− Negotiating with customers for technical and commercial matters
− Internal negotiation with various factories / departments for betterment
− Preparation of order packages to hand over to Project Management Team
− Prepare the related documents and instructions of manufacturing to hand over the order to Project Management Team
− Assist sales team activities
− Prepare the technical presentation material for Sales / customers
− Present selection / proposal to customer
− Develop the skilled staff
− Advise / train junior staff for technical issue

Desired Profile of the candidate
− Bachelor’s degree / Diploma in Chemical or Mechanical Engineering or equivalent
− 3 or more years related experience in a similar position and organization, preferably control valves or other mechanically related equipment or related experience either in oil and gas, power plant or chemical industry

 Self-starter with a strong attention to detail and accuracy
 Excellent time management and interpersonal skills essential
 Positive, aggressive, open mind, achiever & team player
 Excellent communications skills, both verbal and written required in English 
Good knowledge in MS Excel, Word and MS PowerPoint

Reporting Relationships
This role reports to Inside Sales Manager, SEAP based in Singapore and functionally reports to Inside Sales Lead, Spare Parts SEAP based in Bangalore.
This role has no direct reports.
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