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  • Job reference: RMS0176599

Senior Unix Administor

  • Sector: ICT
  • Location: Kuala Lumpur
  • Job type: Permanent
  • Date posted: 24/02/2017
  • Duration: 1 month
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
The Senior UNIX Administrator is responsible for performing UNIX technical support across all levels of established client Service Level Agreements (SLAs), and upholding the technical standards and procedures within the UNIX Administration team.

A Senior UNIX Administrator will act predominantly as a 2nd and 3rd level support engineer, performing from intermediate to advanced level support tasks whilst adhering to established SLAs. It is their responsibility to ensure a high standard of service to potential and existing clients is maintained through adherence to documented standard and procedures as laid out among senior members and Team Manager of the team.

* Maintaining the service level agreements (SLAs) of existing clients by performing day to day support tasks. These may include (but are not limited to):
* Capacity Planning and Management
* Provide input into monthly capacity reports for client infrastructure
* Make recommendations as appropriate to client stakeholders for capacity concerns.
* Assist in the implementation of recommendations as coordinated by Senior members of the team

Patch Management
* Provide patch reports to supported clients detailing the current operating system and firmware patch revisions on their infrastructure, and provide recommendations based on available patch revisions.
* Based on approved recommendations implement new operating system and/or firmware revisions to client infrastructure through established change procedure techniques.

Security Management
* Facilitate user access management (through account creations, deletions and maintenance)
* Perform security audits on client infrastructure as requested or required by established SLAs.
* Implement security measures as planned or coordinated by Senior members of staff
* Miscellaneous client service requests
* Server commission / decommission tasks
o Operating systems installation and configuration in adherence to client specifications and established standards
o Integration with ABB Enterprise Software monitoring and backup systems as required
o Customer Management Database (CMDB) additions, removal and maintenance
* Printer configuration and maintenance
* UNIX-based application support including (but not limited to) Samba, Email server technologies, OpenLDAP, DNS, NIS+, etc.
* Provide assistance to database / communications / windows / application support administrators where relevant UNIX support knowledge is required
* Following direction and guidance from senior engineers perform root cause investigations for major support incidents or problems and provide feedback to seniors and client management.
* At all times execute tasks in accordance with ABB Enterprise Software technical and core process standards.
* Participate in an oncall roster for the delivery of service to all clients outside of normal working hours.
* Perform other tasks as required by the Team Lead, Lead Engineers, Senior UNIX Administrators or Management.
* The key results areas for this role are:
o SLA Compliance: Perform all support tasks assigned within established SLA completion times
o Volume: Perform an acceptable volume of support tasks through the actioning and ultimately closure of incident and service request calls
o Efficiency: Ensure assigned support tasks are actioned in a reasonable amount of time
o Quality: Through quality assurance management (QAM) processes, action calls in the UNIX queue to a defined quality standard.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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