Accessibility Links
  • Job reference: RMS0127614

Service Desk Administrator

  • Sector: Automotive
  • Location: Azerbaijan
  • Job type: Contract
  • Date posted: 13/09/2013
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

Alternatively you can contact the recruitment consultant in this area by using the links on the right hand side of this page.
Send jobs like this to my email    What's this?
The Role:

To provide operational administrative support for the Customer and ABB Enigneers

 To deal with all customer interactions regarding fault event queries (FEQ)
 To input and maintain the details of all individual FEQ cases in PowerHelp
 To input and maintain the details of all individual Customer Complaints in the ABB CCRP(Customer Complaint Resolution Process) tool
 To ensure all CCRP cases are updated and referenced accordingly in both CCRP and PowerHelp
 To assign all PowerHelp cases to the relevant individuals, (I.e Engineers or Management team)
 To monitor and progress each PowerHelp case and close out as appropriate
 Prepare and produce service desk reports as requested by the management team
 To act as the focal point for Service Desk interactions
 Liaise with Managers to develop, maintain and improve the OGP Service resource
 Reporting on the cases that are not closed out in a timely manner

Essential Skills / Qualifications:
 Ability to work on your own initiative and manage your workload to meet the needs of the department and the customers.
 To ensure fast and timely delivery of customer demands
 To maintain professional working relationship with internal and external customers
 Ability to meet tight deadlines

Desirable Skills / Qualifications:
Knowledge, Skills and Experience
 Strong team working skills
 Demonstrate excellent customer focus with both internal & external customers
 Must also be able to work on own initiative
 PC literate preferably with Microsoft Office skills
 Experience of working in a customer service environment
 Demonstrate cultural awareness and embrace diversity
Similar jobs
Chairat Chadavipoo
Project Engineer Location Thailand Duration 1 year The Role: All project related matters on the assigned...
Chairat Chadavipoo
Engineer (IT/HLC) Location Thailand Duration 1 year The Role: Configuration and adaptation of the existing...
Contract Manager - Site (interim) Location Kitimat, British Columbia Duration 6 months The Role: This role is fully integrated within the Project...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.