Accessibility Links
  • Job reference: RMS0168856

SERVICE DESK & CHANGE MANAGEMENT COORDINATOR

  • Sector: Commercial
  • Location: The Hague
  • Job type: Contract
  • Date posted: 17/06/2016
This vacancy has now been filled.

Click one of the boxes below to view similar jobs or send us your CV.
Send jobs like this to my email    What's this?
The Company:
Our client has been engaged in the exploration and production of natural gas in the Netherlands and the North Sea Continental Shelf since 1964. In the Dutch sector of the North Sea, gas is produced from 22 platforms and 3 subsea production installations. Most of the platforms are unmanned and remotely operated; four have gas treatment facilities.

The Role:
The Service Desk & Change Management Coordinator is responsible for:

IS Front Office services: As such, she/he is mainly in charge of the following:
- IS Service Management, special focus on the Incident/Problem Management.
- Daily management of the Saphir Proximity Service Contract (2 FTE)
- Animation of the Information System Representative (ISR) community over all the business entities

IS Change Management Coordination (Key player in this important transverse process)

DM5 Electronic Document Management System Administration (EDMS)

Topdesk (CMDB and Service Management tool) management (Topdesk is a core tool to manage all the
service requests ISD provides the entities/users with).

Activities :
Proximity Support Management:
- Management of the SAPHIR-II batch 3 and batch 4 support contract. This covers setting priorities in
supporting users, reporting, activity planning and service quality.
- Escalates incidents and initiates customization of the Incident Routing Matrix in close cooperation with
Fujitsu Control teams
- Coordination of tickets assigned to Proximity Support in close cooperation with Fujitsu governance
team
- Preparation of all ISD communications to the users
- Maintain contacts with the Information System Representatives (ISR)
- Topdesk (CMDB and Service Management Tool) maintenance and administration

Change Management Coordination (transverse process within both ISD and Business units)
- Management of the change Advisory Board (weekly meeting) which aims at identifying, upcoming
changes.
- Maintain the list of all the foreseen IS changes, and make sure that all the steps of the change are
planned and the communication/documentation has been prepared by the owner of the change
- ISD communication to the users mentioning the upcoming change(s) as well as the impact

EDMS (DM5) application support, system configuration, customization for specific business purposes.

Topdesk application support, system configuration, customization for specific business purposes, user
and/or ISR requests

Essential Skills / Qualifications:
MBO+ or equivalent experience of 5yrs in a similar position.
ITIL Foundation/Essentials and Service Management (ITIL certified).
Communication skills and capability to understand the business process and the associated IS Services.
Requires constant vigilance concerning quality including IS security aspects.
Similar jobs
Administration Assistant Location Muswellbrook, New South Wales Duration 1 month One Key Resources, part of the Fircroft Group...
Shannon Archer
Administrator (MS Visio) Location Brisbane, Queensland Duration 1 month As an Administrator, reporting into the Sales Manager within...
Kristina Dudnichenko
Elementary school teacher Location Sakhalin Oblast Duration 6 months The Role: Teaching to expatriate children basic subjects...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.