The Field Services SE is responsible for Service Core and VAS Networks within the MSIP Managed Services contract. This includes corrective and preventative maintenance on all Core nodes and overall radio network performance.
his Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service. Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
The general description of the activities can be found at the Services Elements description.
This Job Role should be aligned with the Service Function “Field Services”.
This Service Function is composed by a number of Services Elements and Activities that define the scope of work according to the Ericsson’s Managed Services offer.
This Job Role is a local function and will perform mostly in-site activities for the other Operations functions and some SIP functions (especially as a result of engineering or deployment activities)
Perform O&M Routine Tasks on Core nodes MSC, HLR, BSC, STP, MGW, RNC, EVO BSC, EVO RNC, HSS, EPDU, CUDB, Smart Edge, Blad Cluster, GGSN, SGSN.
Perform Hardware replacement for Ericsson Equipment’s like APG, CP, and Generic Magazine replacement.
Handle Core Transmission and loop/break on ODF, DDF, ET4 Magazine, and ADM. Can handle signaling issues
Perform Preventive Maintenance Routine (PMR) jobs, routine SYSTEM, TT, APG, MGW, RNC backups
Perform Voice Quality Test (VQT) on different routes like MSC-MSC, MSC-BSC, MSC-PSTN
Apply different solutions released from Back Office on Core nodes.
Perform PAT and involve in commissioning of newly installed nodes.
Ensure to achieve KPI and SLA agreed with customer.
Third Party cooperation, Managing & Supervision.