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  • Job reference: RMS0102419

Switchboard Operator (PT)

  • Sector: Automotive
  • Location: Crewe
  • Job type: Contract
  • Date posted: 04/11/2011
This vacancy has now been filled.

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The Company:
Is a leading Automotive manufacturer and is currently experiencing an upturn in production with demand increasing globally.

The Role:
The primary task of the switchboard operator is to answer and correctly route calls from internal and external sources. A professional and efficient telephone manner is necessary to appropriately reflect the image of the company and it's brand values.

In addition, there are tasks associated to handset administration, telephone directory administration and assisting users with general telephony questions.

This is a part time contract position, and is likely to be circa 20 hours per week.

Scope of Job

Day to day operation of the site switchboard
Ensuring telephone faults are efficiently reported and controlled
Answering incoming calls to the main switchboard
Dealing with queries and problems in relation to the switchboard service
Ensuring that the switchboard service levels are met

Essential Skills / Qualifications:
Excellent Communication skills and proven ability to use various channels of communication (eg telephone and email etc.)
Basic computer skills
A professional and efficient telephone manner and the ability to deal with all of the switchboards potential customers, representing the client and their values appropriately
Experience of using Microsoft Outlook, Excel and Word

Desirable Skills / Qualifications:
Former experience of switchboard operations is advantageous
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