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  • Job reference: RMS0116354

System Specialist IV (Local Malaysian National Only)

  • Sector: Engineering
  • Location: Malaysia
  • Job type: Contract
  • Date posted: 03/10/2012
  • Time left:
    d h m s
This vacancy has now expired.
The Company:
Is an Oil & Gas companies by offering leading drilling, formation evaluation, completion and production products and services.

The Role:
Key responsibilities/accountabilities
• Under limited supervision, responds to and diagnoses the most complex hardware, software, and network problems varying in difficulty through discussions with end-users or through hands-on support for PCs, servers, mainframe applications, and hardware.
• May be assisted by electronic help desk tools and problem management systems.
• Interacts with vendors and other functional teams in order to restore services and correct core problems.
• Responds to, diagnoses, configures and deploys hardware in accordance with agreed upon SLAs.
• Manages SLAs through incident tracking utilities.
• Simulates user problems to resolve operating difficulties.
• Recommends system modifications to reduce user problems
• Acts as a liaison to the Customer Services Team.
• Investigates potential enhancements and process improvements.
• May coach lower level specialists in completing their duties.
• May be the first-line coordinator of a team and assist with resource allocation.
• Handles special projects as needed.
Essential qualifications/requirements
• Knowledge of network communications and electronic mail administration.
• Working knowledge of Wintel Environment.
• Skilled in supporting Windows platform and Microsoft Suite, PC software, hardware and peripherals, UNIX, LAN/WAN, messaging, telecommunications, and NSM Tools.
• Knowledge of Windows 95/NT, Novell, NT, PC hardware and peripherals, UNIX, LAN/WAN, messaging, telecommunications, NSM Tools and MS Office.
• Strong organizational skills.
Preferred qualifications/requirements
• Bachelor's Degree in business, an IT related field or equivalent.
• 8+ years of industry experience.
• A+ Certification in Basic Network Techniques.
• Electronics Technology Certification.
• Completed MSCE.
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