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  • Job reference: RMS0158208

Technical Service Engineer

  • Sector: ICT
  • Location: Houston
  • Job type: Contract
  • Date posted: 22/06/2015
  • Time left:
    d h m s
    (13/07/15)
This vacancy has now expired.
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The Company:
A large service company

The Role:
• Troubleshoot defects and perform system analysis to provide a means for solving technical and business-related problems/challenges or implement code-based performance improvements.
• Monitoring and support of production environment.
• Design, develop, configure, and implement applications, specific to Remedy 7.6.04. and 8.1. This also includes executing all migrations and ensuring integrations are functioning properly.
• Maintain and apply Remedy licenses and keys.
• Collaborates with customers to ascertain system specifications and business/technical requirements to create spec documents that meet their needs.
• Work directly with IT personnel to discuss changes and challenges with data on internal applications.
• Create workflow objects for approved customization and RFEs and develop requirements documents based on approved RFEs.
• Advises management in the development of short/long-term information technology strategies from both a technical and/or business perspective.
• Utilize industry accepted project management principles, methodologies, tools, and best practices throughout the project life cycle.
• Acquire and utilizes business knowledge by taking advantage of available resources (internet, books, periodicals, classes/workshops, conferences, etc.) to develop and foster business expertise solutions.

Essential Skills / Qualifications:
• Willing to travel up to 10%.
• Strong problems solving, analytical and decision making skills.
• Excellent verbal and written communication skills.
• Ability to work in a multi-developer, team environment.
• A minimum of 1 year experience supporting Remedy 7.x. is required.
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