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  • Job reference: RMS0156939

Technical Specialist

  • Sector: ICT
  • Location: Anchorage
  • Job type: Contract
  • Date posted: 15/06/2015
  • Time left:
    d h m s
This vacancy has now expired.
The Company:
Our client is a Major Operator.

The Role:
• First responder to exception tickets raised in the Exception Management Tracker (EMT) tool
• Research exceptions and identify root causes (system defects, process questions, user accounts, workflow transactions, etc.), resolving or triaging tickets as appropriate to other members of the Backbone Sustain team, Business Functions, and IT&Ss
• Raise Remedy tickets to IT&S in response to exception tickets where system defects are suspected (SAP/ECC, SRM, Maximo, GTOne, etc.)
• Analyze exceptions and resolve or triage tickets, escalating to the Support Team Lead as needed
• Perform testing of system defect fixes reported through the Sustain exception management process, including those associated with quarterly releases as needed
• Answer end-user questions, provide assistance and communicate resolution of exception tickets to users as needed
• Work with IT&S Level 2 to monitor key systems performance and interface faults
• Participate in User Testing
• Actively participate in and potentially lead a Continuous Improvement (CI) Project

Required Capabilities
o SAP/Maximo subject matter expert
o Functional competency: has technical and functional experience of the activities in the process areas in which they are expected to support
o Strong interpersonal and communications skills
o Strong presentation skills
o Ability to work independently while in an integrated, multi-functional team
o Troubleshooting: uses a logical approach to find solutions, is a good problem solver

Additional Requirements
Up to 10% travel to the Slope is possible. Work schedule is flexible between 9/80 and 5/40.
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