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  • Job reference: RMS0124174

Technical Support Analyst

  • Sector: ICT
  • Location: Thailand
  • Job type: Contract
  • Date posted: 07/05/2013
  • Time left:
    d h m s
    (14/05/13)
This vacancy has now expired.
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The Company:
is a leading natural gas compression services company, providing a full range of contract compression, sales, operations and maintenance services to natural gas producers, gathering systems, pipelines, refineries and petrochemical operations. Exterran is the largest compression service provider in Thailand with sales and service locations in Bangkok, Sattahip, Songkhla, Nakornsithammarat and offshore in the Gulf of Thailand.

The Role:
Reports to: Business Technology Manager or Technical Support Analyst Supervisor

Position Summary: Under the guidance of the team supervisor or manager, the Technical Support Analystprovides assistance, problem solving, and technical information to customers regarding the use of IT hardware, software applications; routes customer requests for service or problem resolution to appropriate staff, and acts as liaison with customers regarding the status of their requests.

Essential Duties & Responsibilities:
• Log all information technology support calls and request into tracking system;
• Receive and respond to incoming calls, e-mails, and process tickets from IT helpdesk ticketing system related to desktops.
• Perform on-site diagnosis and resolution of desktop problems for Indonesia end-users, and recommend and implement corrective solutions..
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Imaging and upgrades of PCS and Laptops
• Coordinate with BT team to maintainthe in country IT network infrastructure and system security
• Coordinate with BT team for the implementation of IT projects
• Assist in resolving the desktop, laptop and vpn connections of remote sites and remote users.
• Maintenance of Printers and Copiers
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring desktop operations.
• Maintain an inventory of all IT hardware equipment.
• Collaborate with Business Technology to ensure efficient operation of the desktop computing environment.
• Prioritize and route escalated requests for service or problem resolution;
• Provide guidance, assistance, and training to users in response to written and verbal questions
• Establish and maintains cooperative and supportive relationships with customers.
• Creates documentation and procedures related to desktop support
• Maintains the internal knowledge base
• Works with the team in developing improved work processes for the BT department.
• Follow frontline standards and procedures as outlined
• Performs related duties as required.

Essential Skills / Qualifications:
Required Skills or Tools:

• Excellent organizational, communication and telephone skills.
• Good command of English.
• Ability to balance and prioritize workload to meet customer expectations.
• Team player, attention to details and good Microsoft Office skills.
• Good knowledge of PC hardware and software

Desirable Skills / Qualifications:
Preferred Education/Experience:

• Bachelor’s degree in computer or 3 Year engineering diploma
• 3-5 years experience in help desk or desktop support
• Mid-level technical certifications, i.e. Microsoft Certified Professional, A+ certification desirable
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