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  • Job reference: RMS0150777

Technical Support / Customer Support

  • Sector: Power & Energy
  • Location: Coventry
  • Job type: Permanent
  • Date posted: 15/01/2015
  • Time left:
    d h m s
    (27/01/15)
This vacancy has now expired.
The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
•Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
•Respond to e-mails sent to the Technical Support team within 2 working days
•Inspect & process products returned for warranty issues
•Present training courses in house to customers on technical product features
•Use LV Connect customer database to identify sales leads to external engineers
•Use LV Connect customer database to send out quotations over £2000 net value
•Maintain the archive library of ABB and incorporated business catalogues
•Send technical catalogues out to customers on request via LV Connect workflow
•Keep up to date with product knowledge by means of e-learning, Factory training and industry portals such as Voltimum

Essential Skills / Qualifications:
•Use of Microsoft office package ( Word, Excel etc)
•Good telephone manner
•Ideally experience in the electrical / engineering industry but not essential.
•Forward thinking showing initiative
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