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  • Job reference: RMS0115773

Technical Support Engineer

  • Sector: Commercial
  • Location: Coventry
  • Job type: Permanent
  • Date posted: 05/10/2012
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
My client is looking to recruit a Technical Support Engineer to provide technical support to customers on various low voltage products.

Key duties will include:

• Maintaining a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
• Respond to e-mails sent to the Technical Support team within 2 working days
• Present training courses in house to customers on technical product features
• Use the customer database to identify sales leads to external engineers
• Use the customer database to send out quotations over £2000 net value
• Maintain the archive library and incorporated business catalogues
• Send technical catalogues out to customers on request via the workflow
• Keep up to date with product knowledge by means of e-learning, Factory training and industry portals such as Voltimum

Essential Skills / Qualifications:
• HNC/ONC/Btec Level 3 Electrical engineering
• Use of Microsoft office package ( Word, Excel etc)
• Excellent telephone manner
• Good customer service skills

Desirable Skills / Qualifications:
• Knowledge of BS7671 requirements for Building Services sector
• Experience within electrical Switchgear wholesale market or similar
• Knowledge of Electrical Switchgear applications
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