Accessibility Links
  • Job reference: RMS0100234

Technical Support Specialist

  • Sector: Engineering
  • Location: Buckinghamshire / Bedfordshire
  • Job type: Permanent
  • Date posted: 07/10/2011
This vacancy has now been filled.

Click one of the boxes below to view similar jobs or send us your CV.
Send jobs like this to my email    What's this?
The Company:
My client is involved with power, control and information solutions and services that help solve manufacturing problems.

The Role:
Your role as Technical Support Specialist is to provide technical support, using product knowledge, knowledgebase tools and collaborating with other staff to investigate and verify reported product problems in software, firmware, hardware and documentation. Provide resolutions to both internal and external customer enquiries, escalating those you are unable to resolve to the next level of support.

As a Technical Support Specialist your main duties will involve:
• Write, modify and review Technical Notes, Technical Bulletins, and other documentation to inform the field of solutions to commonly experienced problems, work-arounds, installation practices that create problems, etc. to improve customer satisfaction and acceptance.
• Build competencies through product training and on the job tasks such as customer site visits or project work, in order to reduce enquiry resolution time for customers, Company field office personnel, distributors, and integrators.
• Role reports to the Technical Support Team Leader and has no subordinates.
• Provide 2nd line technical support, taking full ownership for resolving cases. This may include problem replication and will require consultation and collaboration with other areas of the business.
• Following department procedures and defined timeframes escalate and collaborate with 3rd line support, maintaining issue ownership and contact with the customer, until the issue is resolved to the satisfaction of the customer.
• Trouble shooting could involve contact with clients worldwide.

Essential Skills / Qualifications:
As a Technical Support Specialist you will have experience of:
Previous customer support, or technical role, that included problem solving and a strong knowledge of Industrial Automation, focused on the application of one or more of the following;
• PLC Controllers
• Industrial Networks
• Drives & Servo Motion Control
• Programming software
• SCADA / Visualisation / HMI
• MES / ERP / SQL software solutions
• Strong understanding of PCs and Microsoft operating systems.
• A background within Electrical / Electronic Engineering, Control Engineering, Automation, Computer sciences or IT.
Similar jobs
Alison Addley
Quality Assurance Engineer Location Stone, Staffordshire Duration ongoing The Role: The Quality Assurance engineer will be responsible...
Saftey Case Manager Location Dorset Duration perm Senior Safety Case Manager - Chemicals / Waste to Energy /...
Scott Thorburn
Piping Designer Location Billingham, County Durham Duration ongoing The Role: As the Piping designer you will be working for an...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.