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  • Job reference: RMS0160263

Warranty Coordinator

  • Sector: Oil & Gas
  • Location: Michigan - Other
  • Job type: Contract
  • Date posted: 18/08/2015
This vacancy has now been filled.

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The Company:
Warranty Coordinator with a Manufacturing company in Auburn Hills, MI

Must have your OWN U.S. Work Authorization to apply for this position.

The Role:
The Warranty Coordinator is a contract position in the $45MM+ annual Robotic Service Parts business within US Robotics Customer Service. This position directly contributes to customer satisfaction, profitability, customer relations, and various internal/external warranty processes. The Warranty Coordinator is responsible for administering all CS warranty claims with the factories, collecting information from customers, coordinating core returns from customers and to the GDC, contributing to overall customer satisfaction, and is customer focused.

Main Accountabilities:

1. Warranty case administration and monitoring.
2. Warranty data collection from Service Tech and/or customer.
3. Data Entry and “core” coordinating.
4. Warranty process coordination.
5. Tracking and reporting.
6. Part testing and local warranty repair coordination.
7. Regularly exceed expectations by being creative, energetic, positive, and by meeting day-to-day challenges head on.
8. Suggest process improvements and enhancements to improve daily activities, and to improve the way we do business.
9. Resolve urgent issues using problem solving, research, and communication skills.

Work with warranty manager to place orders to the factory
SAP experience is a plus, not required
Strong computer skills, ease of learning new systems

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