I started as Payroll Administrator in July 2007, I was then promoted to Senior Payroll Administrator in 2008, then to Query Management Co-ordinator in June 2014. I worked my way up to a Team Leader and finally Process Improvement Manager in February 2016.
The highest profile project on which I have worked was a major reconciliation project with one of our Oil & Gas super-major clients in 2012-2013. This was an in-depth project that resulted in an additional £5.5m of profit for Fircroft. I'm a devil for detail and enjoy solving problems, so getting a role where I get the freedom to put together solutions for complex problems is perfect for me.
Whilst I'm not sure biggest achievement is the correct word I very proud of how the Quality Management team have progressed, from a brand new team to be as success as it is today. We even have an Employee of the Quarter working in our team.